Moving FAQ

NEED HELP? 


Frequently Asked Questions
  • DO YOU PROTECT MY FURNITURE?

    Yes - We will protect your furniture with our heavy-duty moving blankets in your home prior to transportation. We also carry shrink wrap for items that may need an extra layer of protection. 

  • WHAT FORM OF PAYMENT DO YOU ACCEPT?

    We accept all major credit cards, personal checks and cash.  If paying by credit card there is a 3% processing fee. 

  • DO YOU HAVE ANY HIDDEN FEES?

    We pride ourselves in giving upfront and transparent pricing. We do not have any hidden fees. 

  • WHAT DOES THE TRAVEL FEE COVER?

    Our one-time travel fee covers M.K Movers getting to your first location and back to the office from your final destination. 

  • DO I GET CHARGED AN ADDITIONAL TRAVEL FEE IF WE ARE MAKING MULTIPLE STOPS?

    Travel fees are assessed as a flat fee  based upon the size of your move. If you plan to make additional stops not in route to your final destination, there may be an additional fee assessed. Your estimator will be sure to discuss this with you prior to your move.

  • WHAT SIZE ARE YOUR TRUCKS?

    M.K Mover trucks are 26ft long. Each night the trucks are swept and cleaned to ensure each move starts with clean truck. 

  • DO YOU PROTECT MY HARDWOOD FLOORS?

    We will protect all of your hardwood and tile floors with moving boxes and plastic wrap. If you request full carpet shield an additional fee may apply. 

  • ARE YOU LICENSED AND INSURED?

    Yes - M.K Movers is fully insured, licensed and bonded. 

  • WHAT HAPPENS IF MY ITEMS ARE DAMAGED DURING THE MOVE?

    We strive to make sure all of your items arrive safely to your final destination.  However, federally, we are mandated to pay $.30 cents per pound per article for any "damaged" item. We also reserve the right to fix or replace the item. 


    Full coverage insurance is also available on any move.  

  • WHAT HAPPENS IF MY HOME IS DAMAGED DURING THE MOVE?

    Again, we try to be as careful as we possibly can, however, if something is damaged cosmetically to the walls, floor, or ceiling then we will fix the damage free of charge. 

  • DO YOU PROVIDE FIXED QUOTES?

    M.K Movers is federally mandated to be an hourly-rate moving company. However, if you are moving over 50 air miles from our office, you may be considered a weighted move which is flat rated. Give us a call for a FREE in home estimate - 630-244-9655.

  • WHAT HAPPENS IF ALL MY ITEMS DO NOT FIT IN ONE TRUCK?

    During your in-home estimate, our estimator will determine how many trucks you need for your move. In the event all of your items do not fit, the moving team will either make an additional trip or we will send an additional truck. 

  • DO YOU MOVE IN THE RAIN AND SNOW?

    Yes. M.K Movers moves in all non-severe weather condidtions. All items will be covered by moving blankets and or shrink wrap as they exit your house or our truck. Once the item is in your home or our truck they will be wiped dry.

  • WHEN DOES MY HOURLY TIME START?

    The clock will start as soon as we arrive at your home. Your lead foreman will then stop the clock when your team has reached the final destination and  placed all of your household items in the correct area. 

  • CAN YOU MOVE PLANTS?

    We recommend you move your plants ahead of time so they do not get damaged. Plants are tricky. 

  • CAN YOU MOVE BOXES WITHOUT LIDS?

    All of the boxes must be covered for stacking purposes. If boxes are left uncovered we will ask you to re-pack the items. 

  • HOW IS MY FURNITURE PROTECTED WHEN YOU MOVE IT?

    During the move, we will use shoulder harness straps and padded dollies to help prevent any damage to large furniture items.  We will also wrap furniture to futher protect it from any  damage. 

  • DO YOU HIRE DAY LABORERS OR DO YOU HAVE YOUR OWN EMPLOYEES?

    M.K Movers does not hire day laborers. All of our employees are hired by the owner. Each employee is thoroughly trained and certified by our lead foreman. All of our lead foreman are loyal to M.K Movers and  have been with the company for a minimum of 5 years. 



  • DO YOUR PRICES CHANGE ON THE WEEKENDS?

    At M.K Movers, we have the same rates Monday through Saturday and are closed on Sunday. 


  • DO YOU MOVE PIANOS?

    Yes! We move all sizes of pianos including upright, baby grand and grand pianos. For larger pianos  we may request that a representative do an in-home estimate to verify the instrument can be moved safely by our team. Estimates are at no cost to you. 

  • WILL YOU DIS-ASSEMBLE AND RE-ASSEMBLE MY BED?

    We will dis-assemble and re-assemble all standard beds. Custom bed frames will need to be disassembed prior to our arrival.  

  • DO YOU OFFER A SENIOR CITIZEN DISCOUNT?

    Unfortunately, we are mandated federally by Tariff Laws and we are not able to provide any discounts.  We are sorry. 

  • WHAT DON'T YOU MOVE?

    Good question -  Here is a list of items we do not usually move, however, give us a call to discuss at 630-244-6955 and we will do our best to assist you.


    • Safes - 400lbs or more 
    • Ammunition and Firearms
    • Cars and Motorcycles
    • Pets 
    • Appliances that are still connected to water or gas lines. All appliances must be disconnected prior to our teams arrival in order to be moved. 
    • Hazardous materials such as: paint, paint thinner, batteries, fire extinguishers, airsole cans, lighter fluid, fireworks, gasoline,  and propane. 
Share by: